Pix Media – FAQ & Policy Guide

Updated for 2025 – Clarity, Boundaries, and Creative Excellence

Why This Page Exists

I care deeply about every project I take on. I’ve always gone above and beyond to deliver work that feels personal, polished, and powerful.

But as Pix Media has grown, so have the demands — and with that, I’ve had to build systems to protect the time, energy, and creative focus I bring to each client.

This page is here to help everything run smoothly. It ensures we’re aligned from the start, with clear expectations and strong communication.
If we’re on the same page, the results will be even better — and the process will feel effortless.

GENERAL WORKFLOW

How do I book you?

  • Choose a service from my Menu System

  • A 50% deposit secures your shoot date and starts the project

  • No booking is confirmed without deposit

How long does editing take?

  • Unless otherwise specified, standard turnarounds are: 1–3 weeks, depending on project scope

  • Need it faster? Ask about rush delivery rates

FILE DELIVERY

How do I receive my content?

  • Final files are delivered via Google Drive or Dropbox. Or, included in Event and Premium Packages are custom Online Galleries that are available for up to a year to have hosted.

  • Files are available for 30 days after delivery. Need longer? Ask about extended hosting times.

  • Retrieval after this period may require a $50 archive fee

REVISIONS & CHANGES

Are edits included?

  • Revisions are not included unless stated in the quote

  • If needed, they are charged as follows:

    • $100 per round (minimum)

    • $80/hour, or

    • *Custom quote based on scope of changes

What counts as a revision?

  • Consolidated feedback sent within 5 business days of delivery

  • New feedback later on, or changes to creative direction, will be considered additional work

ASSET DELIVERY

What do I need to provide you with?

  • All assets (logos, music, fonts, brand guides) must be sent before the filming date

  • Assets not delivered on time will not be included in the final edit

  • If music is not delivered on time and delays editing, a daily delay fee may apply

WEATHER

What if it rains or the drone can’t fly?

  • Weather conditions are outside our control

  • If you’d like to reschedule, we can discuss new booking terms

WEDDINGS & EVENTS

What if something runs late or is missed?

  • I can only film what happens in front of me

  • Please make sure there’s time and space for all key moments

  • If a moment is important to you, plan for it clearly

SOUND, LIGHTING, TECH

Can you fix bad lighting or audio?

  • I’ll do my best in post-production, but there are limits

  • For best results, let’s film in well-lit, accessible environments

  • If your project requires professional sound or lighting, let me know in advance so we can plan accordingly

PAYMENTS & REFUNDS

How does payment work?

  • 50% deposit required to begin

  • Remaining 50% is invoiced after completion

  • Final files are delivered once payment is received

  • Any additional work after final delivery is quoted separately

  • Late payments incur fees after 7 and 14 days

CANCELLATION & RESCHEDULING

What if I need to cancel or move the date?

  • Cancelling before the shoot = deposit is retained

  • Cancelling after work begins = invoice for work completed

  • One reschedule is allowed with 48+ hours’ notice

  • A second reschedule may incur a $100 rebooking fee

USAGE RIGHTS

Can I use the footage however I want?

  • You have a non-exclusive license to use the final content for digital use (website, social media, etc.)

  • For broadcast use (TV, cinema, paid ads), additional licensing is required

  • I retain the right to showcase the work for my own portfolio and promotion unless we’ve agreed otherwise

CLIENT COMMUNICATION

What if I go quiet or need more time?

  • If I don’t hear from you for 10 business days, your project may be paused

  • To resume, a $75 reactivation fee may apply

  • If there is no communication for 20 business days, the project may be closed and all prior payments retained

  • After 30 days, your project is archived as complete. Reopening it later may incur a $100 restart fee

RAW FILES

Can I get the raw footage or photos?

Raw files (whether photo or video) are not automatically included and are available upon request for an additional fee. What’s included depends on the project — for photo, that might mean unedited JPEGs or RAW files straight from camera; for video, it could be all usable clips from the shoot, ungraded and uncut.

Because raw material isn’t polished or curated, it’s shared as-is and requires extra prep time to organize and transfer. If you’re interested in keeping raw assets for future use or editing elsewhere, let me know early so I can quote accordingly.

Raw files are generally not offered by default to protect the creative integrity of the work. What you see publicly reflects my editing choices, pacing, and quality control — releasing unfinished material can compromise the brand I’ve built and the standards I stand by.

They also require significant storage space and delivery time. I shoot in high-quality formats, which can result in large file sizes that aren’t practical to store or share without planning. If raw access is essential for you, I’m happy to make it happen — just know it’s handled on a project-by-project basis with care and clarity.

ON VIDEO LENGTH AND PACING

How long will the final video be?

All estimated video durations are flexible guidelines — not fixed guarantees. The final length may be 50% longer or shorter than originally stated, depending on the pacing, music, and emotional impact.

I don’t edit to hit a time target — I edit for effect. You’re not just paying for minutes on a timeline — you’re paying for rhythm, energy, and narrative flow. A snappy 45-second cut can often land harder than a drawn-out 2-minute version. Likewise, a longer version may emerge naturally if the story calls for it.

Every video I deliver is shaped by creative direction — not obligation. I include only what serves the vision. Never filler. Never fluff. Just the strongest version of the story, every time.

SOCIAL MEDIA CUTS

Can you provide me clips for social media?

Yes — I can deliver short, ready-to-post clips ranging from 2 to 10 seconds, perfect for stories, reels, or standard feed posts. These are hand-picked moments designed to pop on social — high energy, clean framing, and optimised pacing.

Unlike raw footage, these clips are fully edited: I cut, colour grade, and polish them so they’re ready to go straight onto your platform of choice. If you’d like a set of social media cuts added to your package, just let me know and I’ll include it in the quote.

Final Note

My goal is always to make work that matters — something creative, impactful, and built on trust.

If you’re clear, organized, and respectful, I’ll bring my best to the table and give you an experience that feels easy and aligned.

Thanks for reading this guide. I can’t wait to work with you.

— Noah from Pix Media